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Contact RefWorks

The RefWorks Support team is available to assist you with any issues that come up while using RefWorks.

Live Chat with RefWorks Support Team
In RefWorks click ? to Get Help. Select Contact Support, then RefWorks. Click Chat with an Agent.

Support Hours: 8:00am-6:45pm EST Mon-Fri

phone: 1-800-889-3358
email: refworks.support@exlibrisgroup.com

RefWorks

RefWorks is a research management tool you can use to create bibliographies, format footnotes, and organize information that you import from the library's databases and other online sources. Footnotes and bibliographies created with RefWorks are only as good as the information you import. You will still need to edit some references. For help with that, refer to the library's guide to citing sources.

 

Which version should I use?

  • I'm new to RefWorks
    New users should use the New RefWorks. It has a modern design, plus many new enhancements.
  • I already have a Legacy RefWorks account
    Legacy RefWorks and new RefWorks can be used in tandem. You can create an account in the New RefWorks and still keep your legacy account.
     
  • Is Legacy RefWorks going away?
    There is no scheduled date for shutting off legacy RefWorks. Although Ex Libris continues to maintain legacy RefWorks, all users are encouraged to upgrade to new RefWorks.
     
  • I need more help
    Ask a Librarian.

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